Do you offer group rates?
Click here for information on group sales.

Which credit cards do you accept?
TicketAnnex.com accepts American Express, Visa and MasterCard.

What is your refund policy?
Refunds are only issued if an event is cancelled or rescheduled and under the direction of the event promoter.
Always verify Date, Time and Location prior to completing a purchase.

How can I be sure my order was processed?
The final step in purchasing tickets is to enter your credit card number and click the "Purchase Tickets" button.

Once you click "Purchase Tickets", your credit card is verified and charged. You will immediately get a "Confirmation Page" that includes your transaction number, and all details about the event you purchased tickets for. You will also received a confirmation by email within 15 minutes. Please print this page and use as proof of purchase together with a valid ID.

If you feel you did everything correct, or you loose your internet connection during card verification, please contact us at sales@TicketAnnex.com to receive a duplicate.

Is this site Secure?
We use 128bit SSL encryption (VeriSign SSL Certificate) to ensure the privacy of your personal information. This means you can place your order without fear of interception, provided you are using an SSL compliant browser such at Netscape Navigator or Internet Explorer. During your purchase you should see a padlock in the 'locked' position at the bottom right corner of your browser .

What does the term 'Will Call' mean?
Will-Call is a box office term that means tickets are to be picked up at the location of the event - on the day of the event. In the instance of online purchases, Will-Call tickets will generally be available beginning 90 minutes prior to the event. Will-Call tickets are held under the name appearing on the credit card used to make the purchase. In some venues you may be asked to present a photo ID and/or the credit card used to make the purchase for verification purposes.

Another term Box Office's use to refer to this is CABO: "Collect at Box Office"

What if I did not print my confirmation page?
If you did not print the final confirmation page at the time of purchased, you will still be able to pick up your tickets at Will Call by presenting the Credit Card used to make the purchase and a photo ID.

If you forget what day you purchased tickets for, or need the venue information and performance time of the event for which you purchased tickets, you may email us with your Name and title of event and we can email you the details.

Can I exchange my seats for another date or time?
Our agreement with the venues and/or promoters is that all sales are final, our contract does not permit us to issue refunds or exchanges, however some venues will be able to honor your request for exchanges if given notice at least 24 hours before the performance you hold tickets for, and alternate performances are still available for booking. Please check directly with the venue Box Office or promoter for details.

What happens if the event is cancelled or rescheduled?
In the event of a cancellation or rescheduling of an event, TicketAnnex.com will notify all ticket buyers as soon as we receive notification about the change. In all instances you will be given an option of a refund . If the event has been rescheduled you will be given first opportunity to have your tickets exchanged for the new date and time.

How can I sell tickets at TicketAnnex.com?
Please visit our Promoter Info page.

Which promoters and venues offer tickets at TicketAnnex.com?
Please visit our Past Events page

What do I do if I get this error message?

Webtix(573 or 876) - This site requires cookies

If you get this message you will need to do the following:

1. In your browser window, Click on "TOOLS" | "INTERNET OPTIONS"
2. On the Security Tab Select "Internet" and then click the "Default Level" button.
3. On the Privacy Tab Select "Medium"("Low" for Internet Explorer 6); then click the "Apply" button.
4. Now you will be able to accept Cookies, which are essential to store the information about your transaction until it is completed.

What are Cookies?
A cookie is a file created by an Internet site to store information on your computer, such as your preferences when visiting that site. For example, when you inquire about a performance schedule at our Web site, the site must create a cookie that contains your selection. This file will hold the event you selected, the date & time, you selected, the quantity & price of the tickets, your name and address data and lastly your credit card information. All of this information needs to be maintained in a temporary file until you complete the transaction. Once you have completed the transaction and have printed your confirmation you can erase the cookie from your hard disk, or leave it. These are very small files and take up relatively little space on your computer.

Cookies can also store personally identifiable information. Personally identifiable information is information that can be used to identify or contact you, such as your name, e-mail address, home or work address, or telephone number. However, a Web site only has access to the personally identifiable information that you provide. For example, a Web site cannot determine your e-mail name unless you provide it. Also, a Web site cannot gain access to other information on your computer.

What is your Purchase Policy?
Click here to view Purchase Policy

Why don't I see tonight's event listed?
This could be because of one of two reasons:

1. This is a special event or fundraiser and tickets were not allocated for Internet Sales, or
2. This performance has already been taken "Off Sale" for Internet transactions. Limited tickets may still be available directly from the Box Office or promoter.

What about discounts, coupons, or other prices?
Each venue or promoter sets it’s own price structure, and the ticket prices and categories available at our website are the only ones we have been authorized to sell online.

Some venues may offer their own ‘in house’ discounts, special prices, and categories, that are not available online. They may also accept coupon and promotions that we cannot offer through our website.

Please remember that all online sales are final. If you have any questions about special prices, or feel you are entitled to a particular discount that we do not offer online, be sure to contact the venue’s box office for information, before you make your online purchase.

Click here for information on group rates.

What do “Sold Out” and “Off Sale” mean?
Sold Out means that all of the tickets allocated to us for a given performance have been purchased.

Off Sale means that the time has passed, during which we can sell tickets online to a particular performance.

In either case, additional tickets may still be available directly from the venue. Contact their box office, for further information.